It is the aim of our clinic to provide prompt service and deliver quality
dental care to all patients. When we book an appointment for you, we commit
that time and our resources to your treatment.
If you do not attend your scheduled appointment and do not tell us in
advance or give insufficient notice, we are unable to offer/allocate the
time for another patient who may be in need of our urgent care.
To secure your appointment, a minimum deposit of £50 is required when
booking appointments of 30 minutes or longer. The required deposit will
increase in line with the length and value of your appointment.
We kindly ask that you provide at least 48 hours’ (2working days) notice if
you need to cancel or rearrange your appointment.
If an appointment is cancelled with less than 48 hours’ (2 working days)
notice, a £30 cancellation charge will be applied to help cover the
surgery’s running costs.
In addition:
- On the first occasion of missing an appointment longer than 60 minutes
- On the second occasion of missing any appointment or cancelling with
less than 48 hours’ notice
The following charges will apply:
- £25 for every 15 minutes of the scheduled appointment time
- New Patient Examination: 100% of the appointment fee
- New Patient Hygienist (Direct Access) Appointment: 100% of the
appointment fee - Emergency appointments: 100% of the appointment fee
These charges will be debited to your account with us. If you have not paid
the required deposit, settlement of these charges will be required before
any future treatment can continue.
If you are unable to attend your appointment, please telephone the practice
on 01202 382418 or email finestsmiledentalstudio@gmail.com as soon as
possible.
Please do not rely solely on these reminders, as we cannot accept
responsibility for appointments missed due to the non-delivery of a
telephone call, text message or email reminder, regardless of the reason.
The successful delivery of appointment reminders depends on our reminder
provider and your telephone or email network provider and therefore cannot
be guaranteed. All reminders are logged internally on our server.
